Quality

Unit 2013 2014 2015 2016 2017 Δ%
 
Safety
From the infrastructure manager’s point of view: SBB network including Thurbo and Sensetalbahn, excluding Zentralbahn.
Derailments
number 4 1 5 0 4

Derailments

Collisions involving train runs
number 18 1 4 5 6 20.0

Collisions involving train runs

Accidents at level crossings
number 17 11 8 10 12 20.0

Accidents at level crossings

Accidents to passengers or third parties gaining access to trains
number 5 5 2 2 2 0.0

Accidents to passengers or third parties gaining access to trains

 
Punctuality – passenger traffic
From the infrastructure manager’s point of view.
Customer punctuality
% 87.5 87.7 87.8 88.8 89.0 0.2

Customer punctuality

Percentage of passengers who arrive on time or less than three minutes late. All railway undertakings; measured at key operating locations of the SBB infrastructure.
Customer-weighted connection punctuality
% [97.3] [97.1] [97.0] [96.7] 97.2 0.5

Customer-weighted connection punctuality

The customer-weighted connection punctuality is now calculated across all days and not just working days (Monday to Friday), which led to a slightly higher figure (+0.3 per cent). All railway undertakings, measured at key operating points of SBB Infrastructure.
Punctuality – freight traffic
 
Three-minute punctuality for domestic services
% 77.2 74.9 73.8 74.9 1.1

Three-minute punctuality for domestic services

Percentage of freight trains for domestic services which arrive on time or less than three minutes late, metered at key operating control points for all railway undertakings.
 
Connectivity
Proportion of rolling stock with mobile radio signal boosters
% 42.3 46.6 4.3

Proportion of rolling stock with mobile radio signal boosters

Long-Distance Services fleet
% 76.7 77.0 0.2

Long-Distance Services fleet

As a basic principle, all Long-Distance Services rolling stock provided for regular deployment is equipped with signal boosters. The Astoro fleet is an exception to this and will be upgraded accordingly over the coming months and years. It is not possible to upgrade any driving trailers due to electrical engineering constraints, while old rolling stock that is not used regularly or is soon to be scrapped will not be upgraded either.
Regional Services fleet
% 11.4 19.6 8.1

Regional Services fleet

The regional fleet will be equipped with signal boosters by 2022; the latest multiple units such as the Regio double-deck trains already have them. FLIRT trains will not be upgraded as no noticeable improvement can be achieved in these trains with the current signal boosters.
Proportion of the route network used by passenger services with 4G coverage
% 94.7 97.0 2.3

Proportion of the route network used by passenger services with 4G coverage

4G coverage is the basic requirement for a good and fast mobile data connection.
Stations with SBB WiFi
number 22 52 79 79 79 0.0

Stations with SBB WiFi

Registered customers
m 1.31 2.06 1.18 -42.6

Registered customers

All customers with a registration that was more than 365 days old had to register again regardless of how often they used the SBB WiFi, which led to a decline in registered users due to the cleanup of inactive users and accounts no longer needed.
Volume of data downloaded
TB 14.9 16.2 14.1 -13.0

Volume of data downloaded

 
Customer satisfaction
 
Overall customer satisfaction index
index (0–100) 73.1 74.3 74.8 75.0 74.7 -0.3

Overall customer satisfaction index

Customer satisfaction: Passenger Division
index (0–100) [75.7] 73.6 74.1 74.4 74.7 0.3

Customer satisfaction: Passenger Division

Customer satisfaction: Real Estate Division
index (0–100) 76.1 76.5 77.4 77.3 78.5 1.4

Customer satisfaction: Real Estate Division

Customer satisfaction: Freight Division
index (0–100) [66.4] 72.6 72.6 72.8 69.2 -4.9

Customer satisfaction: Freight Division