Quality.

This shows SBB’s track record in matters related to quality with figures on safety and mobile connectivity on the move. Our customer satisfaction indices record how happy our customers are with this, and many other aspects of our service quality.

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2018 2019 2020 2021 2022 Δ%
 
Safety
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Footnote

From the infrastructure manager’s point of view: SBB network including Sensetalbahn, excluding Zentralbahn.
Derailments
number 4 2 1 1 4 300.0
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Derailments


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Collisions involving train runs
number 7 5 10 11 10 -9.1
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Collisions involving train runs


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Accidents at level crossings
number 15 15 12 11 13 18.2
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Accidents at level crossings


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Accidents involving passengers or third parties gaining access to trains
number 1 1 4 4 3 -25.0
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Accidents involving passengers or third parties gaining access to trains


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Connectivity
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Rolling stock optimised for connectivity
% 51.4 57.5 64.1 68.4 69.5 1.0
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Rolling stock optimised for connectivity


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Long-Distance Services fleet
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% 79.5 84.0 88.0 91.2 92.5 1.3
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Long-Distance Services fleet


Footnote

By 2030 the long-distance fleet will be equipped with signal boosters or high-frequency windows that let mobile signals through. Old rolling stock that is only occasionally used or is soon to be scrapped will not be upgraded.

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Regional Services fleet
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% 26.2 30.7 37.4 41.8 41.8 0.0
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Regional Services fleet


Footnote

By 2026 the regional fleet will be equipped with signal boosters or high-frequency windows that let mobile signals through.

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Railway network with 4G coverage
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% 97.7 99.1 98.6 98.6
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Railway network with 4G coverage


Footnote

Proportion of the route network used by passenger services with 4G coverage. 4G coverage is the basic requirement for a good and fast mobile data connection. 4G is gradually being supplemented or replaced by 5G; figures for 4G are not provided for 2022 as such values would therefore not be meaningful.

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Stations with SBB WiFi
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number 79 79 79 80 80 0.0
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Stations with SBB WiFi


Footnote

Another 150 or so stations and stops are equipped with WiFi on the Smart Information Display.

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Registered customers
m 1.48 1.55 1.07 1.02 1.35 32.9
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Registered customers


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Volume of data downloaded
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TB/week 16.9 18.3 14.5 14.8 18.4 24.3
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Volume of data downloaded


Footnote

Including data volumes generated at Smart Information Displays.

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Users of WiFi in IPV
m 1.13 1.32 17.3
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Users of WiFi in IPV


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Data volumes generated via WiFi in IPV
TB/week 5.6 6.3 12.5
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Data volumes generated via WiFi in IPV


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Customer satisfaction
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Overall customer satisfaction index
index (0–100) [75.0] [75.8] [76.2] 78.9 78.9 0.0
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Overall customer satisfaction index


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Customer satisfaction for private customers
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index (0–100) 81.2 80.5 -0.8
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Customer satisfaction for private customers


Footnote

Restructuring of the survey logic.

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Customer satisfaction: SBB Cargo Ltd (Switzerland)
index (0–100) 69.2 69.2 64.4 66.0 69.8 5.7
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Customer satisfaction: SBB Cargo Ltd (Switzerland)


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