Quality.

This shows SBB’s track record in matters related to quality with figures on safety and mobile connectivity on the move. Our customer satisfaction indices record how happy our customers are with this, and many other aspects of our service quality.

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2019 2020 2021 2022 2023
 
Safety
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Safety


Footnote

From the infrastructure manager’s point of view: SBB network including Sensetalbahn, excluding Zentralbahn.
Derailments
number 2 1 1 4 2 -50.0%
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Derailments


Collisions involving train runs
number 5 10 11 10 13 +30.0%
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Collisions involving train runs


Accidents at level crossings
number 15 12 11 13 12 -7.7%
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Accidents at level crossings


Accidents involving passengers or third parties gaining access to trains
number 1 4 4 3 3 0.0%
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Accidents involving passengers or third parties gaining access to trains


 
Connectivity
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Connectivity


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Rolling stock optimised for connectivity
% 57.5 64.1 68.4 69.5 70.4 +0.9%
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Rolling stock optimised for connectivity


Long-Distance Services fleet
% 84.0 88.0 91.2 92.5 93.4 +0.9%
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Long-Distance Services fleet


Footnote

By 2026 the long-distance fleet will be equipped with signal boosters or high-frequency windows that let mobile signals through. Old rolling stock that is only occasionally used or is soon to be scrapped will not be upgraded.
Regional Services fleet
% 30.7 37.4 41.8 41.8 41.7 -0.1%
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Regional Services fleet


Footnote

By 2030 the regional fleet will be equipped with signal boosters or high-frequency windows that let mobile signals through.
Stations with SBB WiFi
number 79 79 80 80 80 0.0%
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Stations with SBB WiFi


Footnote

Another 390 or so stations and stops are equipped with WiFi on the Smart Information Display.
Registered customers
m 1.55 1.07 1.02 1.35 1.46 +7.8%
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Registered customers


Volume of data downloaded
TB/week 18.3 14.5 14.8 18.4 21.4 +16.3%
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Volume of data downloaded


Footnote

Including data volumes generated at Smart Information Displays.
Users of WiFi in IPV
m/year 1.13 1.32 1.39 +5.5%
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Users of WiFi in IPV


Data volumes generated via WiFi in IPV
TB/week 5.6 6.3 7.8 +23.8%
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Data volumes generated via WiFi in IPV


 
Customer satisfaction
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Customer satisfaction


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Overall customer satisfaction index
index (0–100) [75.8] [76.2] 78.9 78.9 77.9 -1.0%
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Overall customer satisfaction index


Customer satisfaction for private customers
index (0–100) 81.2 80.5 78.7 -1.9%
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Customer satisfaction for private customers


Customer satisfaction: SBB Cargo Ltd (Switzerland)
index (0–100) 69.2 64.4 66.0 69.8 73.7 +3.9%
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Customer satisfaction: SBB Cargo Ltd (Switzerland)