Quality.

2 Derailments

Derailments

to entry in the table

79 Stations with SBB WiFi

Stations with SBB WiFi

to entry in the table

77.4 Overall customer satisfaction index

Overall customer satisfaction index

to entry in the table

Features of the SBB statistics portal

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			2020	2021	2022	2023	2024	∆
	Safety								Files Footnote Copy link
Safety Files q010pe-sbb-rail-operation-accidents-2024.pptx Footnote From the infrastructure manager’s point of view: SBB network including Sensetalbahn, excluding Zentralbahn. Share Link copied
	Derailments	number	1	1	4	2	2	0.0%	Diagram Download Copy link
Derailments Share Link copied
	Collisions involving train runs	number	10	11	10	13	5	-61.5%	Diagram Download Copy link
Collisions involving train runs Share Link copied
	Accidents at level crossings	number	12	11	13	12	15	+25.0%	Diagram Download Copy link
Accidents at level crossings Share Link copied
	Accidents involving passengers or third parties gaining access to trains	number	4	4	3	3	4	+33.3%	Diagram Download Copy link
Accidents involving passengers or third parties gaining access to trains Share Link copied

	Connectivity								Link Copy link
Connectivity Related Links On-board service Share Link copied
	Rolling stock optimised for connectivity	%	64.1	68.4	69.5	70.4	71.5	+1.1%	Diagram Download Copy link
Rolling stock optimised for connectivity Share Link copied
	Long-Distance Services fleet	%	88.0	91.2	92.5	93.4	94.0	+0.6%	Diagram Footnote Download Copy link
Long-Distance Services fleet Footnote By 2026 the long-distance fleet will be equipped with high-frequency windows that let mobile signals through. Old rolling stock that is only occasionally used or is soon to be scrapped will not be upgraded. Share Link copied
	Regional Services fleet	%	37.4	41.8	41.8	41.7	42.6	+0.9%	Diagram Footnote Download Copy link
Regional Services fleet Footnote By 2030 the regional fleet will be equipped with high-frequency windows that let mobile signals through. Share Link copied
	Downlink data rate in long-distance services	Mbit/s	—	—	—	66	89	+35.8%	Diagram Files Footnote Download Copy link
Downlink data rate in long-distance services Files connect-netztest-2025.pdf Footnote Mobile network coverage on trains is provided by the mobile network operators in cooperation with SBB. The mean value of the medians of the values measured for the three Swiss mobile network operators is shown. Share Link copied
	Users of WiFi in IPV	m/year	—	1.13	1.32	1.39	1.51	+8.2%	Diagram Link Download Copy link
Users of WiFi in IPV Related Links Free Wi-Fi on international trains Share Link copied
	Data volumes generated via WiFi in IPV	TB/week	—	5.6	6.3	7.8	8.2	+5.4%	Diagram Link Download Copy link
Data volumes generated via WiFi in IPV Related Links Free Wi-Fi on international trains Share Link copied
	Stations with SBB WiFi	number	79	79	79	79	79	0.0%	Diagram Footnote Link Download Copy link
Stations with SBB WiFi Footnote Another 463 or so stations and stops are equipped with WiFi on the Smart Information Display. Related Links SBB WiFi – free surfing at the station Share Link copied
	Registered customers	m	1.07	1.02	1.35	1.46	1.41	-3.0%	Diagram Download Copy link
Registered customers Share Link copied
	Volume of data downloaded	TB/week	14.5	14.8	18.4	21.4	18.7	-12.8%	Diagram Footnote Download Copy link
Volume of data downloaded Footnote Including data volumes generated at Smart Information Displays. Share Link copied

	Customer satisfaction								Link Copy link
Customer satisfaction Related Links Help & contact Share Link copied
	Overall customer satisfaction index	index (0–100)	[76.2]	78.9	78.9	77.9	77.4	-0.5%	Diagram Download Copy link
Overall customer satisfaction index Share Link copied
	Customer satisfaction for private customers	index (0–100)	—	81.2	80.5	78.7	79.2	+0.5%	Diagram Download Copy link
Customer satisfaction for private customers Share Link copied
	Customer satisfaction: SBB Cargo Ltd (Switzerland)	index (0–100)	64.4	66.0	69.8	73.7	67.6	-6.1%	Diagram Download Copy link
Customer satisfaction: SBB Cargo Ltd (Switzerland) Share Link copied