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Quality

90.1% Customer punctuality in passenger services
97.7% Proportion of the route network with 4G coverage
75.0 Overall customer satisfaction index

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2014 2015 2016 2017 2018 Δ%
 
Safety
From the infrastructure manager’s point of view: SBB network including Thurbo and Sensetalbahn, excluding Zentralbahn.
Derailments
number 1 5 0 4 4 0.0

Derailments

Collisions involving train runs
number 1 4 5 6 7 16.7

Collisions involving train runs

Accidents at level crossings
number 11 8 10 12 15 25.0

Accidents at level crossings

Accidents to passengers or third parties gaining access to trains
number 5 2 2 2 1 -50.0

Accidents to passengers or third parties gaining access to trains

 
Punctuality – passenger traffic
Customer punctuality
% [87.7] [87.8] [88.8] 90.2 90.1 -0.1

Customer punctuality

Percentage of passengers who arrive on time or less than three minutes late. All railway undertakings; measured at key operating locations of the SBB infrastructure.
Customer-weighted connection punctuality
% [97.1] [97.0] [96.7] 97.2 97.0 -0.1

Customer-weighted connection punctuality

All railway undertakings, measured at key operating points of SBB Infrastructure.
Punctuality – freight traffic
 
Three-minute punctuality for domestic services
% 77.2 74.9 73.8 74.9 77.7 2.8

Three-minute punctuality for domestic services

Percentage of freight trains for domestic services which arrive on time or less than three minutes late, metered at key operating control points for all railway undertakings.
 
Connectivity
Proportion of rolling stock with mobile radio signal boosters
% — — 42.3 46.6 51.4 4.8

Proportion of rolling stock with mobile radio signal boosters

In order to ensure that reception inside the train is just as good as it is outside, mobile network providers and SBB are using signal boosters in trains. In vehicles it is modernising, SBB will also be rolling out high-frequency windows that let mobile signals through.
Long-Distance Services fleet
% — — 76.7 77.0 79.5 2.5

Long-Distance Services fleet

As a basic principle, all long-distance services' rolling stock provided for regular deployment is equipped with signal boosters. The Astoro fleet is an exception to this and will be upgraded accordingly over the coming months and years. Old rolling stock that is not used regularly or is soon to be scrapped will not be upgraded.
Regional Services fleet
% — — 11.4 19.6 26.2 6.6

Regional Services fleet

By 2024 the regional fleet will be equipped with signal boosters or high-frequency windows that let mobile signals through. The latest multiple units such as the Regio double-deck trains already have them.
Proportion of the route network used by passenger services with 4G coverage
% — — 94.7 97.0 97.7 0.7

Proportion of the route network used by passenger services with 4G coverage

4G coverage is the basic requirement for a good and fast mobile data connection.
Stations with SBB WiFi
number 52 79 79 79 79 0.0

Stations with SBB WiFi

Registered customers
m — 1.31 2.06 1.18 1.48 25.4

Registered customers

Volume of data downloaded
TB — 14.9 16.2 14.1 16.9 19.9

Volume of data downloaded

 
Customer satisfaction
 
Overall customer satisfaction index
index (0–100) 74.3 74.8 75.0 74.7 75.0 0.3

Overall customer satisfaction index

Customer satisfaction: Passenger Division
index (0–100) 73.6 74.1 74.4 74.7 75.1 0.5

Customer satisfaction: Passenger Division

Customer satisfaction: Real Estate Division
index (0–100) 76.5 77.4 77.3 78.5 78.5 0.0

Customer satisfaction: Real Estate Division

Customer satisfaction: Freight Division
index (0–100) 72.6 72.6 72.8 69.2 69.4 0.3

Customer satisfaction: Freight Division

Rail operation accidents