Personnel

Nothing would work without them: the employees of SBB and its subsidiaries across over 150 professions. Selected indices of staff, figures on diversity of personnel and on training, professional re-orientation and social issues at SBB AG and SBB Cargo AG, moreover, demonstrate the importance of SBB as a responsible employer. Diagrams on the number of staff, employees according to age and years of service complement this array of figures.

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2016 2017 2018 2019 2020 Δ%
 
SBB Group
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Number of staff
FTE 33,119 32,754 32,309 32,535 33,498 3.0
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Number of staff


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– SBB Ltd and SBB Cargo Ltd (Switzerland)
FTE 27,547 27,182 26,866 26,983 27,788 3.0
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– SBB Ltd and SBB Cargo Ltd (Switzerland)


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of which in Switzerland
FTE 27,535 27,174 26,859 26,977 27,782 3.0
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– Subsidiaries
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FTE 5,572 5,572 5,442 5,553 5,711 2.8
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– Subsidiaries


Footnote

Subsidiaries of SBB AG and SBB Cargo AG (Switzerland).

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of which in Switzerland
FTE 5,058 4,976 4,818 4,848 4,948 2.1
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Workforce by division
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Passenger Services
FTE 14,279 14,234 13,990 14,193 14,680 3.4
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Passenger Services


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SBB Ltd, Passenger Division
FTE 12,459 12,492 12,394 12,557 12,973 3.3
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SBB Ltd, Passenger Division


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Operations/production
FTE 2,110 2,153 2,153 2,281 2,397 5.1
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Operations/production


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Technicians/maintenance
FTE 3,092 3,038 3,066 3,188 3,313 3.9
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Motive power unit drivers and train crew
FTE 4,598 4,654 4,615 4,578 4,680 2.2
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Motive power unit drivers and train crew


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Sales and customer service
FTE 1,766 1,744 1,700 1,694 1,708 0.8
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Sales and customer service


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Administration
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FTE 892 904 860 815 876 7.4
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Administration


Footnote

Staff increase for resource allocation.

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Subsidiaries
FTE 1,820 1,742 1,596 1,636 1,707 4.3
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Subsidiaries


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Real Estate
FTE 791 779 776 790 793 0.4
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Real Estate


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Freight services
FTE 3,075 3,114 3,084 3,132 3,225 3.0
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Freight services


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SBB Cargo Ltd (Switzerland)
FTE 2,402 2,350 2,275 2,220 2,246 1.2
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SBB Cargo Ltd (Switzerland)


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Operations/production
FTE 1,173 1,192 1,167 1,136 1,129 -0.7
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Operations/production


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Technicians/maintenance
FTE 176 165 159 157 171 8.7
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Technicians/maintenance


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Motive power unit drivers
FTE 559 525 516 511 509 -0.5
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Motive power unit drivers


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Sales and customer service
FTE 132 131 119 111 104 -6.7
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Sales and customer service


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Administration
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FTE 361 337 313 304 334 9.9
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Administration


Footnote

Transfer of the corresponding IT and COM parts from the Group to SBB Cargo AG.

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Subsidiaries
FTE 673 765 810 912 979 7.4
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Infrastructure
FTE 10,323 10,077 9,857 9,777 9,978 2.1
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Infrastructure


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SBB Ltd, Infrastructure Division
FTE 9,449 9,205 9,016 8,951 9,130 2.0
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SBB Ltd, Infrastructure Division


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Operations/production
FTE 3,385 3,252 3,187 3,160 3,200 1.3
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Operations/production


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Technicians/maintenance
FTE 5,093 5,049 4,996 4,984 5,121 2.8
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Technicians/maintenance


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Motive power unit drivers
FTE 397 372 352 326 330 1.2
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Motive power unit drivers


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Administration
FTE 574 532 479 479 478 -0.3
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Administration


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Subsidiaries
FTE 873 872 841 826 849 2.8
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Subsidiaries


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Group-level units
FTE 4,651 4,550 4,602 4,644 4,821 3.8
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Group-level units


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Group-level units SBB Ltd
FTE 2,446 2,356 2,406 2,464 2,645 7.3
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Group-level units SBB Ltd


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IT
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FTE 1,104 1,077 1,089 1,150 1,258 9.4
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IT


Footnote

Implementation of the internalisation and digitalisation strategy.

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Human Resources
FTE 733 672 715 685 690 0.6
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Human Resources


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Other group-level units
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FTE 609 607 602 629 697 10.9
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Other group-level units


Footnote

Consolidation of operational purchasing and data management at Group level, new areas for customer orientation and innovation.

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Subsidiaries
FTE 2,205 2,194 2,196 2,179 2,176 -0.2
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Subsidiaries


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SBB Ltd and SBB Cargo Ltd (Switzerland)
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Footnote

Excluding subsidiaries.
Number of staff
FTE 27,547 27,182 26,866 26,983 27,788 3.0
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of which motive power unit drivers and train crew
FTE 5,568 5,551 5,484 5,416 5,519 1.9
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of which motive power unit drivers and train crew


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Motive power unit drivers, SBB Passenger Traffic
FTE 2,578 2,661 2,637 2,605 2,654 1.9
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Motive power unit drivers, SBB Passenger Traffic


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Train crew, SBB Ltd Passenger Traffic
FTE 2,019 1,993 1,977 1,973 2,026 2.7
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Train crew, SBB Ltd Passenger Traffic


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Motive power unit drivers SBB Cargo Ltd (Switzerland)
FTE 559 525 516 511 509 -0.5
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Motive power unit drivers SBB Cargo Ltd (Switzerland)


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Motive power unit drivers SBB Infrastructure
FTE 397 372 352 326 330 1.2
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Motive power unit drivers SBB Infrastructure


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Staff motivation
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Index (1–100) 74 75 73 73 77 5.5
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Staff motivation


Footnote

2016, 2018 – 2019: full survey; 2017: partial survey.

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Staff satisfaction
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Index (1–100) 66 65 66 66 70 6.1
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Staff satisfaction


Footnote

2016, 2018 – 2019: full survey; 2017: partial survey.

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Response rate for personnel appraisals
% 92.7 95.0 93.3 93.3 94.4 1.1
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Response rate for personnel appraisals


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Women
% 91.1 92.7 91.1 90.8 92.5 1.7
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Women


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Men
% 93.1 95.5 93.9 93.8 94.8 1.0
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Men


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Turnover
FTE 1,791 1,999 1,851 1,956 1,716 -12.3
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Turnover


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Women
FTE 394 440 349 388 295 -23.9
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Women


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Men
FTE 1,397 1,560 1,502 1,568 1,421 -9.4
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Men


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Absences
days per FTE 13.5 13.5 13.9 13.9 14.0 1.1
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Absences


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Sickness
days per FTE 11.0 11.1 11.4 11.3 11.6 3.2
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Sickness


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Accident
days per FTE 2.5 2.4 2.5 2.6 2.4 -8.0
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Accident


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Fatalities
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number 23 37 25 31 32 3.2
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Fatalities


Footnote

Fatalities due to sickness, non-occupational accidents and occupational accidents.

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of which due to occupational accidents
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number 0 0 3 1 0 -100.0
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of which due to occupational accidents


Footnote

No third-party employee died in an occupational accident while conducting work for SBB in 2020.

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Workforce by type of employment contract
 
GAV (Collective Labour Agreement)
FTE 26,353 25,992 25,636 25,660 26,380 2.8
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GAV (Collective Labour Agreement)


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OR (Code of Obligations)
FTE 1,194 1,191 1,230 1,323 1,408 6.4
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OR (Code of Obligations)


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Hired staff
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FTE 2,998 3,139 3,253 3,474 3,396 -2.2
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Hired staff


Footnote

The FTE from hired staff is not included when calculating the number of staff.

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Workforce by workplace canton
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Aargau
FTE 727 716 673 646 655 1.3
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Aargau


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Appenzell Ausserrhoden
FTE 0 0 0 0 0
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Appenzell Ausserrhoden


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Appenzell Innerrhoden
FTE 0 0 0 0 0
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Appenzell Innerrhoden


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Basel-Landschaft
FTE 485 497 486 476 483 1.4
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Basel-Landschaft


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Basel-Stadt
FTE 1,020 1,002 970 949 960 1.2
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Basel-Stadt


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Bern / Berne
FTE 6,564 6,502 6,570 6,761 7,134 5.5
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Bern / Berne


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Fribourg / Freiburg
FTE 273 234 206 200 192 -4.2
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Fribourg / Freiburg


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Genève
FTE 959 925 912 955 984 3.1
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Genève


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Glarus
FTE 10 6 6 5 4 -11.7
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Glarus


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Graubünden / Grigioni / Grischun
FTE 166 164 161 153 150 -2.4
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Graubünden / Grigioni / Grischun


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Jura
FTE 169 161 159 158 156 -1.3
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Jura


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Luzern
FTE 1,015 849 804 798 780 -2.3
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Luzern


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Neuchâtel
FTE 169 151 152 142 139 -1.8
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Neuchâtel


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Nidwalden
FTE 0 0 0 0 0
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Obwalden
FTE 1 1 1 0 0
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Schaffhausen
FTE 142 139 135 135 133 -1.4
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Schaffhausen


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Schwyz
FTE 208 218 204 199 188 -5.3
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Schwyz


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Solothurn
FTE 3,065 3,103 3,049 3,082 3,212 4.2
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Solothurn


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St. Gallen
FTE 1,047 1,058 1,035 1,008 1,009 0.1
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Thurgau
FTE 187 1