Transportation

This is all about SBB’s transportation; with figures on our offer, sales, demand and passengers boarding and alighting at stations for passenger services, on transportation for freight services, usage of rail infrastructure or the overall operating performance of trains – SBB’s great importance for mobility and logistics in Switzerland is plain to see. This array of figures is complemented with maps and videos of passengers numbers, open data on passengers boarding and alighting at stations, regular customers and usage of the rail network, as well as diagrams that go into great depth on particular topics or show comparisons with other countries.

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2016 2017 2018 2019 2020 Δ%
 
Passenger services – offer
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Train-kilometres
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train-km m 151.8 150.6 147.5 151.0 146.6 -2.9
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Train-kilometres


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Including bus lines.

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Long-Distance Services
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train-km m 68.9 67.6 66.2 67.3 63.8 -5.1
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Long-Distance Services


Footnote

Including bus lines.

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Regional Services
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train-km m 82.9 83.0 81.3 83.7 82.8 -1.1
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Regional Services


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Including bus lines.

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Rail services
train-km m 79.7 80.0 80.4 82.9 81.3 -1.8
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Rail services


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Bus services
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bus-km m [3.2] [3.0] [0.9] [0.8] 1.4 74.0
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Bus services


Footnote

More precise recording of rail replacement services in the new HOP-BASIS system.

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Seat-kilometres offered
seat-km offered m 67,748 67,233 66,684 68,152 65,526 -3.9
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Seat-kilometres offered


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Seats offered on average per train
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number 452 453 457 457 452 -1.0
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Seats offered on average per train


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Including bus lines.

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Long-Distance Services
number 640 650 651 647 647 0.0
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Long-Distance Services


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Regional Services
number 296 292 300 304 302 -0.6
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Regional Services


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Passenger services – sales
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SBB points of sale
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number 721 720 719 721 720 -0.1
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SBB points of sale


Footnote

The number of points of sale within SBB cannot be considered in relation to the number of SBB train stations: sales points at stations whose infrastructure belongs to SBB may be operated by transport companies other than SBB (e.g. Lyss); in addition, SBB has points of sale that are not located in train stations (e.g. Genève Balexert) or in SBB stations (e.g. Konstanz).

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Staffed by SBB employees
number 170 166 156 145 144 -0.7
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Staffed by SBB employees


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Staffed by agencies
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number 50 49 48 46 27 -41.3
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Staffed by agencies


Footnote

Migrolino, Valora, station operator; Swiss Post closed its branches at the 2020 timetable change.

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With self-service
number 501 505 515 530 549 3.6
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With self-service


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Ticket sales
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Tickets m 92.4 98.9 107.4 123.6 89.8 -27.4
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Ticket sales


Footnote

The total ticket sales also include sales via non-staffed partner distribution.

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Digital channels (sbb.ch and SBB Mobile)
Tickets m 24.4 32.4 44.3 65.2 55.2 -15.5
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Digital channels (sbb.ch and SBB Mobile)


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of which EasyRide (check in/check out)
Tickets m 0.0 0.0 0.8 4.0 391.5
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of which EasyRide (check in/check out)


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Ticket machines
Tickets m 49.3 48.4 46.5 42.2 24.7 -41.5
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Ticket machines


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Automatic travelcard renewal
Tickets m 2.0 2.9 3.4 3.7 3.7 -1.0
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Automatic travelcard renewal


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Counters
Tickets m 16.0 14.6 12.7 11.5 6.0 -47.9
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Counters


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SBB Contact Center
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Tickets m 0.6 0.4 0.3 0.1 0.0 -120.4
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SBB Contact Center


Footnote

The SBB Contact Center recorded more refunds than sales in 2020 due to the Covid-19 crisis.

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Self-service quota
% 82.1 84.8 87.9 90.6 93.4 2.8
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Self-service quota


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of which via digital channels
% 26.4 32.7 41.2 52.8 61.4 8.7
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of which via digital channels


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Regular customers (GA and Half-Fare travelcards)
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Travelcards m 2.867 3.011 3.088 3.221 3.160 -1.9
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Regular customers (GA and Half-Fare travelcards)


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National Direct Service GA travelcards and Half-Fare travelcards.

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GA travelcards (network season tickets)
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Travelcards m 0.472 0.480 0.490 0.500 0.439 -12.2
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GA travelcards (network season tickets)


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National Direct Service travelcards.

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GA travelcard rate by canton
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Proportion of the population with a GA travelcard.
Aargau
% 6.8 7.0 7.3 7.5 6.5 -1.0
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Aargau


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Appenzell Ausserrhoden
% 4.6 4.4 4.4 4.5 3.9 -0.5
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Appenzell Ausserrhoden


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Appenzell Innerrhoden
% 2.3 2.2 2.3 2.6 2.3 -0.3
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Appenzell Innerrhoden


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Basel-Landschaft
% 3.6 3.6 3.6 3.6 3.0 -0.6
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Basel-Landschaft


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Basel-Stadt
% 5.9 5.8 5.8 5.8 4.9 -1.0
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Basel-Stadt


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Bern / Berne
% 9.9 10.0 10.0 10.0 8.7 -1.3
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Bern / Berne


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Fribourg / Freiburg
% 4.8 4.9 4.9 5.0 4.4 -0.6
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Fribourg / Freiburg


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Genève
% 1.4 1.4 1.4 1.4 1.1 -0.3
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Genève


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Glarus
% 5.4 5.5 5.7 5.7 5.2 -0.5
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Glarus


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Graubünden / Grigioni / Grischun
% 4.4 4.4 4.4 4.4 4.0 -0.4
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Graubünden / Grigioni / Grischun


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Jura
% 3.8 3.8 3.9 4.0 3.8 -0.3
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Jura


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Luzern
% 6.0 6.0 6.1 6.1 5.3 -0.8
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Luzern


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Neuchâtel
% 4.0 4.0 4.1 4.3 3.7 -0.6
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Neuchâtel


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Nidwalden
% 3.2 3.4 3.5 3.5 3.1 -0.5
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Nidwalden


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Obwalden
% 2.7 2.7 2.8 2.8 2.6 -0.2
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Obwalden


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Schaffhausen
% 6.4 6.4 6.7 6.6 5.8 -0.8
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Schaffhausen


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Schwyz
% 5.2 5.3 5.5 5.7 5.0 -0.7
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Schwyz


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Solothurn
% 7.5 7.6 7.7 7.8 6.8 -1.0
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Solothurn


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St. Gallen
% 5.0 5.2 5.2 5.3 4.7 -0.6
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St. Gallen


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Thurgau
% 5.0 5.0 5.0 5.0 4.5 -0.5
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Thurgau


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Ticino
% 0.9 1.0 1.0 1.1 1.0 -0.1
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Ticino


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Uri
% 4.5 4.5 4.3 4.3 3.9 -0.4
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Uri


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Valais / Wallis
% 5.5 5.5 5.5 5.5 5.0 -0.5
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Valais / Wallis


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Vaud
% 4.2 4.1 4.1 4.2 3.6 -0.5
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Vaud


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Zug
% 6.9 7.2 7.2 7.4 6.3 -1.1
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Zug


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Zürich
% 6.3 6.4 6.4 6.5 5.6 -0.9
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Zürich


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Half-Fare travelcards
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Travelcards m 2.395 2.531 2.598 2.722 2.721 0.0
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Half-Fare travelcards


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National Direct Service travelcards.

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Half-Fare travelcard rate by canton
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Proportion of the population with a Half-Fare travelcard.
Aargau
% 27.3 28.3 28.5 29.5 29.3 -0.1
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Aargau


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Appenzell Ausserrhoden
% 31.2 32.3 32.8 34.2 33.8 -0.4
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Appenzell Ausserrhoden


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Appenzell Innerrhoden
% 24.9 26.1 26.9 28.8 29.8 1.0
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Appenzell Innerrhoden


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Basel-Landschaft
% 26.9 27.8 27.7 28.5 28.1 -0.4
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Basel-Landschaft


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Basel-Stadt
% 33.6 34.0 34.3 35.2 34.9 -0.3
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Basel-Stadt


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Bern / Berne
% 34.8 36.0 36.4 37.6 37.5 -0.1
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Bern / Berne


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Fribourg / Freiburg
% 19.2 20.2 20.5 21.5 21.4 -0.1
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Fribourg / Freiburg


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Genève
% 15.2 16.1 16.3 17.1 16.9 -0.2
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Genève


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Glarus
% 25.5 26.1 26.5 27.5 27.2 -0.3
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Glarus


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Graubünden / Grigioni / Grischun
% 28.8 30.0 30.6 32.1 31.8 -0.3
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Graubünden / Grigioni / Grischun


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Jura
% 18.1 19.4 19.5 20.5 20.1 -0.4
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Jura


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Luzern
% 32.7 33.9 34.5 35.9 35.9 0.0
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Luzern


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Neuchâtel
% 19.9 20.8 21.3 22.5 22.0 -0.4
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Neuchâtel


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Nidwalden
% 36.1 37.9 38.8 40.6 41.0 0.4
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Nidwalden


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Obwalden
% 33.1 34.8 35.9 38.0 38.1 0.2
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Obwalden


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Schaffhausen
% 29.6 30.3 30.5 31.6 31.7 0.1
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Schaffhausen


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Schwyz
% 30.5 32.2 33.1 34.8 34.7 0.0
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Schwyz


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Solothurn
% 27.6 28.8 29.1 30.0 29.7 -0.3
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Solothurn


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St. Gallen
% 27.4 29.6 29.3 30.8 30.6 -0.2
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St. Gallen


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Thurgau
% 27.3 27.9 28.2 29.6 29.3 -0.3
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Thurgau


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Ticino
% 10.3 11.2 11.9 13.0 12.6 -0.4
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Ticino


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Uri
% 28.8 30.4 31.5 34.0 34.0 0.0
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Uri


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Valais / Wallis
% 26.1 27.4 28.0 29.3 28.9 -0.4
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Valais / Wallis


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Vaud
% 24.5 25.6 26.0 27.1 26.9 -0.3
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Vaud


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Zug
% 39.0 41.9 41.6 43.2 42.6 -0.6
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